Politica de expediere

Shipping Policy

We want you to know exactly when to expect your order before you buy.

Processing time

Orders are processed within 1–3 business days of purchase. You will receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Delivery time

Standard delivery takes 8–16 business days after processing. Items are shipped from our international fulfilment partners, which is what allows us to keep prices where they are. Total time from order to doorstep is typically 10–19 business days.

During peak periods (November–January) and around public holidays, delivery can take longer. We will always tell you if we know about a delay affecting your order.

Tracking

A tracking number is emailed to you within 3–5 business days of your order. Tracking can take a further 2–3 days to show its first scan — this is normal and does not mean the parcel is lost.

Customs and import duties

Orders shipped internationally may be subject to import duties or taxes levied by the destination country. These are not included in your purchase price and are the responsibility of the recipient.

Incorrect addresses

Please check your shipping address carefully at checkout. We can amend an address only before the order ships. Parcels returned to sender because of an incorrect address can be reshipped at the customer's cost.

Lost or delayed parcels

If your order has not arrived within 30 business days, contact us at contact@dark-blues.com and we will either replace it or refund you in full.

Questions

Email contact@dark-blues.com and we will respond within 1–2 business days.