Politica de rambursare

Refund and Return Policy

If you are not happy with your order, you have 30 days from delivery to request a return.

Eligibility

To be eligible, the item must be unused, in the condition you received it, and in its original packaging. Please contact contact@dark-blues.com before sending anything back — returns sent without prior authorisation cannot be processed.

Damaged, defective, or incorrect items

If your item arrives damaged, faulty, or is not what you ordered, email contact@dark-blues.com within 7 days of delivery with photographs. We will send a replacement or issue a full refund, including shipping, at no cost to you. You will not need to return the item in most cases.

Return shipping

For change-of-mind returns, the customer covers return shipping. For damaged, defective, or incorrect items, we cover all costs.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it can take another few days to appear on your statement.

Cancellations

Orders can be cancelled for a full refund any time before they ship — usually within 24 hours of ordering. Email contact@dark-blues.com as soon as possible.

EU and UK customers

If you are shopping from the European Union or United Kingdom, you have the right to withdraw from your purchase within 14 days of delivery, without giving a reason, in addition to the rights above.

Non-returnable items

For hygiene reasons, we cannot accept returns on earphones or personal-care items once opened. Gift cards and digital downloads are non-refundable.

Contact

All return and refund enquiries: contact@dark-blues.com